Compliance

Licensee Credit Guide

This is the Credit Guide of Vow Financial Pty Limited ACN 138 789 161, Australian Credit Licence 390261. We are licensed to arrange loans and leases under the National Consumer Credit Protection Act 2009.

Licensee details

Credit Licensee Vow Financial Pty Ltd
Australian Company Number 138 789 161
Australian Credit Licence Number 390261
Address Level 11, No 1 Chifley Square, Sydney, NSW 2000

PO Box H265, Australia Square, NSW 1215

Phone 1300 656 922
Email compliance@vow.com.au

About this Credit Guide

This Credit Guide is designed to assist you in deciding whether to use the services we offer.

We have appointed the person below as our credit representative in the provision of credit assistance to you.

Credit representative details

Credit Representative Name

Sarah Emma Ross Wells

Credit Representative Number

394015

Business Name

Sarah Wells Enterprises

Address

20 The Esplanade Peppermint Grove WA 6011

Phone

0411 725 525

Email

sarah.wells@sarahwells.com.au

The information detailed above applies specifically to the credit representative.

This is the Credit Guide of Vow Financial Pty Limited ACN 138 789 161, Australian Credit Licence 390261. We are licensed to arrange loans and leases under the National Consumer Credit Protection Act 2009.

About this Credit Guide

This Credit Guide is designed to assist you in deciding whether to use the services we offer.

Services we provide

We will provide you with information on a range of lenders and products. Once you have chosen a loan or lease that is suitable for you, we will help you to obtain an approval.

Our Associations and Relationships

All our advisers are accredited with Vow Financial Pty Limited which is a wholly owned subsidiary of Yellow Brick Road Group Limited We source finance from a panel of lenders.

The lenders named below are the six lenders with whom we conduct the most business:

  • Commonwealth Bank
  • ANZ
  • NAB
  • Westpac
  • St George
  • Suncorp

Our Responsible Lending Obligations to You

We are obliged to ensure that any loan, or principal increase to a loan, we help you to obtain, or any lease we help you enter, is not unsuitable for you. To decide this, we may need to ask you some questions in order to assess whether the loan or lease is not unsuitable. The law requires us to:

  • make reasonable enquiries about your requirements and objectives;
  • make reasonable enquiries about your financial situation; and
  • take reasonable steps to verify that financial

Credit will be unsuitable for you if, at the time of the assessment, it is likely that the following would apply at the time credit is provided:

  • you could not pay or could only pay with substantial hardship; or
  • the credit will not meet your requirements or

For example, if you can only repay by selling your principal place of residence, it is presumed that the loan will cause

substantial hardship unless the contrary is proved. For this reason, we must ask you to provide a significant amount of information. It is important that the information you provide is accurate, complete and up-to-date. If we proceed on incomplete or incorrect information, you may be in breach of your legal obligations to the lender.

We will provide you with a copy of our preliminary assessment of your application if you ask, within seven years of when we provided assistance to you. This requirement is only triggered if we give you credit assistance.

Our Fees and Charges

Generally, no fees or charges are payable by you to us for our credit assistance. In some instances, a fee for service may be required. Details of these fees will be set out in a Credit Quote.

However, you may be charged a lender’s application fee, valuation fees and other fees associated with the loan.

These fees are not charged by us and will be disclosed to you prior to submission of the credit application. Please note, however, that if a valuation is conducted and you ultimately choose not to proceed with the loan, you may be liable for the valuation fees.

Commissions

We may receive commissions from the lenders and lessors who provide finance for you as our customers. These fees are not payable by you. You may obtain information relating to reasonable estimates of those commissions and how they are calculated.

When we provide you with credit assistance, you may ask us for a reasonable estimate of the commission likely to be received, directly or indirectly by Vow Financial and its credit representatives.

From time to time, we may receive financial or non-financial benefits from Vow, lenders, lessors or others. Some or

all of a commission received by Vow may be paid to your Credit Representatives.

Loyalty Bonuses

Vow may pay Loyalty Bonuses/Commissions to our credit representatives for referring to our Diversification Partners such as Vow Legal & Vow Conveyancing. Loyalty Bonuses and Commissions may vary between 20% and 25% of professional fees charged by the Diversification Partner. These fees are not payable by you.

Referral Fees

We may pay a referral fee (i.e. commission) for third-party referrals. An example of a referrer would be a real estate agent or solicitor. This fee is not payable by you. This

fee will be disclosed in the Credit Proposal Disclosure Document. You may on request obtain a reasonable estimate of the amount of commission and how it is calculated.

Vow Financial and your representative may also receive a benefit for referring you to other specialist service providers.

Our Dispute Resolution Procedures

Internal Dispute Resolution

If you are unhappy with our services, please contact us first by contacting our Complaints Manager on the following:

Vow Head Office (Complaints Manager)

Telephone           1300 656 922

Email                   complaints@vow.com.au

Post                     PO Box H265, Australia Square, NSW 1215

Website               www.vow.com.au

We will try to deal with your complaint within 45 days.

If you want more information about our internal dispute resolution procedure, please contact us.

If you are unhappy with any decision or the handling of a complaint by us, you can refer your complaint to one of our external dispute resolution providers below. External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints.

For complaints, you can contact:

Australian Financial Complaints Authority (AFCA)

Telephone        1800 138 422

Website            www.afca.org.au

Email                info@afca.org.au

Fax                   1800 931 678

Post                  GPO Box 3 Melbourne VIC 3001

Things you should know

You should ensure that you have approved finance, in writing from the lender, before entering a binding contract to purchase.

It is important you understand your legal obligations under the loan, and the financial consequences. If you have any concerns, you should obtain independent legal and financial advice before you enter into a loan contract.

We do not make any promises about the value or future prospects of any property you finance with us. You should always rely on your own enquiries.

Before you accept your loan offer, make sure you read the credit contract carefully to understand full details of the loan. If you have any doubts, you should obtain independent legal and financial advice before you enter into any loan contract.

We represent lenders and have obligations to them, and in particular, to not provide any information we know is misleading or deceptive. We also have obligations under

the law to report any fraud, forgery, or other illegal activities. Before using our services, it is important that you understand that we have these obligations to lenders, and under the law.

Vow Financial is required to have adequate arrangements

in place to ensure you are not disadvantaged by any conflict of interest.­­­­­

In addition, the credit representative may receive the whole or part of the commissions and fees referred to above directly or indirectly from us as the representative. You can obtain information from the credit representative about a reasonable estimate of those commissions and how the commission is worked out.

Privacy Disclosure Statement and Consent

In handling your personal information, Vow Financial Pty Ltd ACN 138 789 161, Australian Credit Licence 390261 Level 11/ 1 Chifley Square Sydney 2000 Phone: 1300656922 and our Authorised Credit Representatives are committed to complying with the Privacy Act 1988 and the Australian Privacy Principles.

How and why we collect your personal information – We collect personal information from you when you apply for or use our products and services. In particular, we collect it so we can provide you with the products and services you require.

Providing Your Personal Information to Other Organisations – In providing products and services to you it may be necessary for us to retain your personal information and provide it to other organisations with which we conduct business. We may exchange the information with the following types of entities, some of which may be located overseas.

  • Organisations which provide finance or other products to you or to whom an application has been made.
  • Finance consultants, accountants and auditors, conveyancers and legal advisers, insurers, printers and mailing services.
  • Any associates, related entities, contractors and our mortgage aggregator (Vow Financial Pty Ltd).
  • Any industry body, tribunal, court or otherwise in connection with any complaint regarding our services.
  • Any person where we are required by law to do so.
  • Your referees, such as your employer, to verify information you have provided.
  • Any person considering acquiring an interest in our business or assets.
  • Any organisation providing online verification of your identity.

Your rights – You may gain access to the personal information that we hold about you by contacting us. You can also contact us to obtain a copy of our privacy policy. The policy contains information about how you can access or seek correction of the information we hold about you, how we manage that information and our complaints process.

Consent to provide your personal information to a credit reporting body (CRB) – we can act as your agent to obtain a report or information about your consumer or commercial credit worthiness from a (CRB), we may disclose personal information such as your name, date of birth, and address to the CRB to obtain an assessment of whether that personal information matches information held by it.

Consent to receive marketing Information – you consent to us doing so & we may provide you with information from time to time about new products and services available to you from us or other businesses with whom we have a relationship. Your consent to our providing this information to you will be implied unless you notify us that you do not wish to receive this information.

Consent to receive documents electronically – you consent to us providing you with documents by electronic communication, you confirm that paper documents may no longer be given and electronic communications must be regularly checked for documents. Consent to the giving of documents by electronic communication may be withdrawn at any time.

If your personal information is not provided – If you do not provide us with all of the information we request we may be unable to supply to you the product or service that you require.